Returns Policy
RETURNS ---- We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This returns policy is valid for the United States, Europe and worldwide.
Please read this returns policy carefully.
At Cloncaia we are an ethical, professional company and we want very much our Customers to be happy. We work with our customers to resolve issues with orders if they are not happy and please see the following detail of our full Returns Policy.
This policy details returns, but we can offer a replacement product and/or a refund, as alternative options.
Our email address is support@cloncaia.com
If you have received any defective item, please email us a clear photo of the product item.
Returns Policy Detail
Returns for a product change of mind are Not available.
Returns for ordering the wrong size, shape, color are Not available.
If the product is a damaged unit of stock, then a free replacement or refund can be available if you contact us within 30 days of the product delivery and subject to assessment.
If the item was not received please email us with detail of your order and will resolve this problem asap. If an order for some reason has not arrived which is an unusual circumstance, we can offer the customer a monetary return for the order, if they do not want to wait for a replacement to be sent. Please email our support team with detail of the issue to support@cloncaia.com and we will investigate in quick time with our shipping partners.
Customers must message us to explain the issue before returning the item. The customer must discharge the return postage cost.
You can message us support[at]cloncaia.com
Please provide a clear photo of the issue and short explanation.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with any tags, and in its original packaging. You'll also need the receipt or proof of purchase. A used product is ineligible for return. To start a return, you can contact us at support@cloncaia.com. Please note that returns will need to be sent to the following address: Priorp LLC, 407 Lincoln Road, Suite 6H 1358, Miami Beach Florida 33139, Miami Beach, FL, 33139, United States. The cost of posting the a returned package is incurred by the customer please note. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return by emailing our support team will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected. You can always contact us for any return questions at support@cloncaia.com. Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. We comply with all laws regarding returns and refunds. We reserve the right to change our returns policy to comply with applicable legal requirements.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@cloncaia.com
OUR CONTACT DETAILS
Priorp LLC
407, Lincoln Road, Suite 6H PMB 1358
Miami Beach, Fl 33139, United States
Company No: L23000172981
Email: support@cloncaia.com
Ph No: 18008015614Opening Hours: Mon – Sat 10.00 to 18.00 (EST)